UK Regular Delivery
Our standard UK delivery charge to one address is £1.99 (inc. VAT). If you spend over £40 and are in the UK delivery will be free! Orders will be despatched within 5 working days from the date of your order. However, most orders are despatched within 24 hours. If there are any problems, eg. items being out-of-stock, we will contact you. Once your goods are
Please note: If your delivery address is classified within the Scottish Highlands & Islands, Northern Ireland, the Channel Islands, the Isle of Man, the Isle of Wight or the Scilly Isles, there may be an extra charge depending upon the size of the parcel. For larger and heavier items, we will have to use a Courier for which there will be an extra charge. We will contact you to confirm this extra charge before charging your credit card. We are genuinely sorry for this, but we're in the hands of the Couriers and their pricing on this.
Our Couriers consider the 'Scottish Highlands & Islands' to include the following postcodes. We're aware that a number of these postcodes are not strictly in the Highlands; however, our Couriers charge extra due to the extra distances involved. Thank you for your understanding.
AB31-38 | AB40-56 | HS | IV1-28 | IV30-32 | IV36-49 | IV51-56 | IV63 |
KA27-28 | KW1-17 | PA20-38 | PA41-49 | PA60-78 | PH4-44 | PH49-50 | ZE |
All of the following are guidelines. We will endeavour to fulfil these orders on time but, as we are using third parties for our delivery services,
For smaller items (less than 1.75 Kg), we usually deliver by Royal Mail. For larger items, we use Courier services and someone must be available to sign for the parcel for proof of delivery. If you miss your delivery, the Courier will attempt to deliver two more times and put a
If your order was sent by Regular UK Delivery and gets lost by either Royal Mail or by the courier we will send out a replacement 10 working days after the due date. This time lapse is in conformity with Royal Mail Terms and conditions that can be found
For Courier deliveries to the UK Mainland, you can change your delivery address even once your goods have been despatched, please just give us a call to let us know. As long as the delivery hub does not need to be changed there will be no extra charge for this service. If the new delivery address is
Next Day Delivery
Our Next Day UK delivery charge to one address is £3.99 (inc. VAT). To qualify for Next Day delivery your order must be placed before
Saturday Delivery
Our Saturday UK delivery charge to one address is £15.00 (inc. VAT). To qualify for Saturday delivery your order must be placed at latest before
Please note that if you place your order for Saturday Delivery after the cut-off point, your order will be delivered on Saturday of the following week.
Returns & Cancellations
Faulty or damaged goods can be returned free of charge within 30 days for a full refund.
For non-damaged or non-faulty goods, all of our products come with a 14-day no quibble guarantee providing all goods are in a resalable condition. You can cancel an order for any reason from the moment you place it until 14 days from the day you receive your goods. We refer to this as a “cooling off” period and allows you to inspect the goods we’ve delivered to you. The goods must reach us in pristine condition to receive a full refund. If goods are not returned in a reasonable condition, we reserve the right to make a deduction
For both cases above, please contact us to arrange your return within 14 days of receiving your order using one of the options below. If you fail to do so, we will deem you have accepted your order/goods and we will not be able to refund you. You have a further 16 days after you've contacted us to return your goods to us.
If you have an account with us, the process is very straightforward. Simply
Once you've been in touch with us, we'll issue you with
Although we endeavour to do this as quickly as possible, please allow up to 14 days from the day we receive the goods for your refund to be processed. Your rights to return goods are protected under the EU Distance Selling Directive and the Consumer Contract Regulations June 2014. If you want to learn more, please click here. Your statutory rights are not affected.
Overseas Delivery
These are guidelines only. Unfortunately, some of our more bulky items such as canvas, easels and foamboard will incur higher charges than these from our courier. In these cases, we'll contact you before taking payment or despatch to
Country | Estimated Cost | Estimated Delivery Time (From Dispatch) |
Andorra | £45.00 | Up to 5 working days |
Austria | £10.00 | Up to 5 working days |
Belgium | £10.00 | Up to 5 working days |
Bosnia & Herzegovina | £71.10 | Up to 5 working days |
Bulgaria | £40.00 | Up to 5 working days |
The Channel Islands (for larger/heavier items) | £15.00 | Up to 5 working days |
Croatia | £25.00 | Up to 5 working days |
Czech Republic | £15.00 | Up to 5 working days |
Denmark | £25.00 | Up to 5 working days |
Eire | £15.00 | Up to 5 working days |
Estonia | £45.00 | Up to 5 working days |
Finland | £25.00 | Up to 5 working days |
France | £15.00 | Up to 5 working days |
France (Corsica) | £25.00 | Up to 5 working days |
Germany | £10.00 | Up to 5 working days |
Gibraltar | £71.10 | Up to 5 working days |
Greece | £40.00 | Up to 5 working days |
Hungary | £15.00 | Up to 5 working days |
Ireland | £15.00 | Up to 5 working days |
The Isle of Man (for larger/heavier items) | £15.00 | Up to 5 working days |
The Isle of Wight (for larger/heavier items) | £10.00 | Up to 5 working days |
Italy | £15.00 | Up to 5 working days |
Italy (San Marino) | £25.00 | Up to 5 working days |
Italy (Sardinia/Sicily) | £40.00 | Up to 5 working days |
Latvia | £45.00 | Up to 5 working days |
Liechtenstein | £51.10 | Up to 5 working days |
Lithuania | £45.00 | Up to 5 working days |
Luxembourg | £10.00 | Up to 5 working days |
Monaco | £15.00 | Up to 5 working days |
The Netherlands | £10.00 | Up to 5 working days |
Northern Ireland (for larger/heavier items) | £15.00 | Up to 5 working days |
Norway | £61.10 | Up to 5 working days |
Poland | £25.00 | Up to 5 working days |
Portugal | £25.00 | Up to 5 working days |
Romania | £40.00 | Up to 5 working days |
The Scilly Isles (for larger/heavier items) | £15.00 | Up to 5 working days |
Scottish Highlands & Islands (for larger/heavier items) | £15.00 | Up to 5 working days |
Slovak Republic | £15.00 | Up to 5 working days |
Slovenia | £15.00 | Up to 5 working days |
Spain | £15.00 | Up to 5 working days |
Spain (Balearics - Majorca etc.) | £40.00 | Up to 5 working days |
Sweden | £25.00 | Up to 5 working days |
Switzerland | £51.10 | Up to 5 working days |