Terms & Conditions

The Terms & Conditions below apply to all customers of Cowling & Wilcox online  and do not affect your statutory rights. By continuing to use the Cowling & Wilcox website you agree that you accept these Terms & Conditions.

Making A Purchase 

Making a purchase is simple! Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept credit and debit card payments.

When you receive confirmation of your order, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Please note that stock levels shown on the site for our products are for guidance only and we cannot guarantee that a product is in stock. We reserve the right to cancel, withhold or refuse an order at our discretion and cannot be deemed liable for doing so. Should this happen we will endeavour to contact you to let you know and either refund any money due or not take payment in the first instance.

Using Our Website

All site content (unless specified otherwise) is copyrighted material of Cowling & Wilcox and all rights are reserved. Although every effort is made to keep the website content up to date and correct, we cannot guarantee its accuracy. We reserve the right to modify, make unavailable and/or to correct our content at any time without prior notice.

We cannot accept liability for any damages or loss incurred to your computer or device as a result of using our site. Equally, we cannot accept liability for any loss or damage incurred by ordering or using any of the products featured in our website. Please also note that product colour of goods might slightly differ from the colour shown on your computer or device screen. The same applies to colour charts displayed on the site. These charts are supplied as a guide only.

Gift Vouchers

Gift vouchers are valid for a year from the day of purchase, cannot be redeemed for cash and are non-transferable. We regret that gift vouchers purchased in one of our shops cannot be redeemed online and vice versa. Any refunds for items purchased using gift vouchers will be done as a credit to be used for future purchases on Cowling & Wilcox’s website.

Shipping & Handling 

Shipping charges are calculated based on destination. Please refer to our delivery information for a breakdown of these charges. They will appear as a separate charge on the checkout page. We attempt to fulfil orders within 5 days. However, if we have stock, we will usually despatch same day (providing you order before 2pm).

Next Day Delivery

Our Next Day UK delivery charge to one address is £7.50 (inc. VAT). To qualify for Next Day delivery your order must be placed before 2pm. This will allow us to despatch your goods by courier on the same day. Next Day delivery refers to next Working day. Any orders placed before 2pm on a Friday will arrive the following Monday due to the weekend. If you need your order delivered by the Saturday, you should choose our Saturday delivery service at checkout.

Saturday Delivery

Our Saturday UK delivery charge to one address is £15.00 (inc. VAT). To qualify for Saturday delivery your order must be placed at latest before 12pm on the Friday before. Your order will then be delivered to you by courier on the following Saturday.

Please note that if you place your order for Saturday Delivery after the cut-off point, your order will be delivered on Saturday of the following week.

Age Restricted Items

The following goods are age restricted to over 18s only:

  • Solvents
  • Spray Paint and Spray Mount
  • Knives (including blades)
  • Lighter Fuel

By completing the checkout you are confirming that you are of the required age. 

Back Orders 

If your item is not in stock, we will back order it for you. We will attempt to contact you with your options. We will advise you on the approximate lead times for delivery. 

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. Credit card information will not be saved to protect your privacy.

Privacy Policy

Cowling & Wilcox Ltd. do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses and to store your details. You can turn off cookies within your browser settings.

Returns & Cancellations

Faulty or damaged goods can be returned free of charge within 30 days for a full refund.

For non-damaged or non-faulty goods, all of our products come with a 14-day no quibble guarantee providing all goods are in a resalable condition. You can cancel an order for any reason from the moment you place it until 14 days from the day you receive your goods. We refer to this as a “cooling off” period and allows you to inspect the goods we’ve delivered to you. The goods must reach us in pristine condition to receive a full refund. If goods are not returned in a reasonable condition, we reserve the right to make a deduction to the refund. You will be required to cover the costs of returning the goods to us. We will be happy to arrange a pickup for you.

For both cases above, please contact us to arrange your return within 14 days of receiving your order using one of the options below. If you fail to do so, we will deem you have accepted your order/goods and we will not be able to refund you. You have a further 16 days after you've contacted us to return your goods to us.

If you have an account with us, the process is very straightforward. Simply login to your account on our website and click on 'Order History and Details'. Click on the relevant order and follow the simple instructions to return your goods. We will contact you at every stage of the returns process. If you purchased with us as a Guest, simply call us on 01303 290 550 or email us via admin@cowlings.com to organise your return.

Once you've been in touch with us, we'll issue you with a RMA Number for your returned goods. Please mark this clearly on the package so that we can identify your parcel. We’ll also explain to you options for returning your delivery. Items are returned at the customer’s own risk and we cannot accept liability for any returns lost in transit. If you are using Royal Mail to return your goods, please ask for a Certificate of Posting which is issued at no extra cost from the Post Office.

Although we endeavour to do this as quickly as possible, please allow up to 14 days from the day we receive the goods for your refund to be processed. Your rights to return goods are protected under the EU Distance Selling Directive and the Consumer Contract Regulations June 2014. If you want to learn more, please click here. Your statutory rights are not affected.

Competitions

Our competitions are open to UK residents only, aged 18 or over. We reserve the right to request proof of age and/or address from entrants should we deem it necessary. In order to make our competitions fair we limit our entries to one per customer. Multiple entries will be disqualified. However, you are free to enter as many of our competitions as you like. Cash alternatives are not available under any circumstances.

You can submit your entries to us via email using the address blog@cowlings.com or following the relevant link in our newsletter mail-out or blog post. Please make sure you include the title of the competition you’re entering, as well as your name and your answer to the competition question (where relevant).

Entries can be submitted up until the stated date of the competition advertisement. Entries that are submitted after this deadline will not be considered. The winner(s) will be picked from all entries and notified by e-mail or telephone shortly after the closing date. Prizes must be claimed within one week of contact. The judge’s decision is final.