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Welcome to our Delivery Information page, where you'll find details on what services we offer, which couriers we work with and any other details concerning how we get our materials to you.
If you don't find what you're looking for below, feel free to contact our friendly Customer Service team, who are always happy to provide help wherever possible. Opening times & contact details can be found here.
Please note, the following information is subject to change, if you feel this may concern you (in regard to surcharges or international orders, for instance) then we highly suggest bookmarking this page for future reference.
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Services
Receive smaller materials like pens, pencils or brushes for less with our new Letterboxable service!
Once dispatched, this service has an estimated delivery time of 1-3 working days.
£2.99
Our Standard Delivery service is a step up from Letterboxable, covering the remainder of our larger, heavier or more complex materials.
Once dispatched, this service has an estimated delivery time of 1-3 working days.
£4.50
Our Next Working Day service is available Mon-Fri & offers speedy delivery that's perfect in a pinch!
Place your order before 2pm on any weekday for enjoy prompt, same day dispatch. Any order placed after this cutoff point will be scheduled for dispatch on the following working day.
Please note, any orders placed after 2pm on Friday will be scheduled for dispatch the following Monday.
£6.99
Available from all of our branches, our free Click & Collect service is quick, convenient and FREE.
Once placed, please allow up to 2 working days for the store to arrange your materials, at which point they will contact you directly to inform you when ready. Be sure to bring a copy of your order confirmation & a form of ID, for clarification.
For details on all of our stores including contact details, opening hours & more, click here.
FREE
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Carriers
The vast majority of our orders are delivered via Royal Mail, however, throughout the years we have employed the services of a wide range of delivery partners including DX, DHL or Evri. Dealt with on a case by case basis, our dedicated Warehouse Team determine the most suitable carrier for your goods based on several factors, with a clear focus on ensuring you receive your goods promptly.
Whilst we strive to avoid potential surcharges, these are occasionally necessary for successful delivery to occur. For more on our Surcharges, please review the section below.
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Surcharges
Whilst most orders are received without incident, on occasion, a delivery surcharge may be necessary for successful transit & delivery of your goods. Although every effort is made to avoid this, these charges are applied by the couriers directly based on the dimensions, weight, contents or delivery address.
To find out if this could potentially affect yourself, please see below for further details (or click here for a downloadable copy).
- The dimensions or weight of an order exceeds postal restrictions (large easels or canvas rolls, for instance)
- The contents are potentially hazardous or volatile (such as solvents or pressurised aerosols)
- The address is offshore or classified by the couriers as a remote location (see below)
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Cancellations
Every order includes a 14 day "cooling off" period, in which you have the opportunity to inspect your materials & if necessary, cancel said order. This cooling period begins from the day your goods are delivered.
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Returns
If you choose to return your order, we offer a 14 day no-quibble guarantee allowing you to do (providing the materials are in a resaleable condition, of course).
An easy-to-use Returns Manager can be found under your customer account, which will walk you through the process. If you happen to have checked out as a Guest, contact our Customer Service team via
email or on 01303 290550 (Mon-Fri: 9:30-17:00) & they will be happy to help.
Eligible for a free return & full refund within 30 days of receipt (all faults must be clearly demonstrated via images or video).
Non-faulty goods are returned at your own cost (For guidance on this, please email our Customer Service team).
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