Faulty or damaged goods can be returned free of charge within 30 days for a full refund.
For non-damaged or non-faulty goods, all of our products come with a 14-day no quibble guarantee providing all goods are in a resalable condition. You can cancel an order for any reason from the moment you place it until 14 days from the day you receive your goods. We refer to this as a “cooling off” period and allows you to inspect the goods we’ve delivered to you. The goods must reach us in pristine condition to receive a full refund. If goods are not returned in a reasonable condition, we reserve the right to make a deduction to the refund. You will be required to cover the costs of returning the goods to us. We will be happy to arrange a pickup for you.
For both cases above, please contact us to arrange your return within 14 days of receiving your order using one of the options below. If you fail to do so, we will deem you have accepted your order/goods and we will not be able to refund you. You have a further 16 days after you've contacted us to return your goods to us.
If you have an account with us, the process is very straightforward. Simply login to your account on our website and click on 'Order History and Details'. Click on the relevant order and follow the simple instructions to return your goods. We will contact you at every stage of the returns process. If you purchased with us as a Guest, simply call us on 01303 290 550 or email us via firstname.lastname@example.org to organise your return.
Once you've been in touch with us, we'll issue you with a RMA Number for your returned goods. Please mark this clearly on the package so that we can identify your parcel. We’ll also explain to you options for returning your delivery. Items are returned at the customer’s own risk and we cannot accept liability for any returns lost in transit. If you are using Royal Mail to return your goods, please ask for a Certificate of Posting which is issued at no extra cost from the Post Office.